Visit Information
Complete before the site visit
Values of Spark
Take Ownership
Do the Right Thing
Learn Through Action
Serve with Purpose
Know Before You Go — KPIs & Trends
Complete before the site visit
Week 1: Review previous month's KPIs to identify trends and needed action items.
| After Week 1: Focus on Month-to-Date (MTD) KPIs to guide real-time adjustments.
Agenda Topics
Focus areas to cover during your site visit
Use recent KPIs, site trends, and unresolved action items to set 2–4 clear, specific priorities.
Focus on development, execution, or accountability.
Examples: Follow up on CPLH and labor execution · Observe GM coaching and sales behavior · Validate wash quality improvements · Review unresolved Coast tasks
Examples: Follow up on CPLH and labor execution · Observe GM coaching and sales behavior · Validate wash quality improvements · Review unresolved Coast tasks
Site Walk
Led by the GM & supported by the AD — Address missed standards on the spot and document follow-ups
🚗 Entrance Experience
Goal: Ensure the site makes a strong first impression and engages the customer early.
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🚿 Tunnel & Exit Area
Goal: Verify safety and wash quality through the tunnel and out the exit.
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🅿️ Lot & Vacuum Area
Goal: Keep all outdoor customer-use areas clean, organized, and functional.
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📷 Upload Picture of Dumpster Area
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🏢 Customer-Facing Areas & Employee
Goal: Ensure all guest-facing interior spaces are clean, stocked, and reflect brand standards.
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🔑 Admin & Site Leadership
Goal: Confirm operational, safety, and leadership standards are being executed.
📸 Remember to photograph: Lock Out Tag Out Station · PPE Equipment Station · MSDS Binder
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Celebrations & Action Planning
Led by GM
👥 People & Training
Purpose: Identify gaps or opportunities in team development, ensure compliance with training processes, and document action steps to improve execution.
Is the site actively developing team members and fully compliant with all required training?
Employee Recruiting & Retention — Evaluate if the site is actively recruiting, hiring, and retaining team members effectively.
Is the site actively recruiting, maintaining appropriate staffing levels, and taking intentional actions to retain top performers?
⭐ 5 Star Experience
Purpose: Evaluate whether the site is maintaining a clean, well-functioning facility, delivering a high-quality wash experience, and engaging customers consistently.
Is the site clean, equipment functioning properly, team members engaging guests, and is the wash consistently delivering a clean, dry, and shiny vehicle?
💰 Financials
Purpose: Evaluate whether the site is meeting key business expectations including budget performance, labor execution, sales behaviors, and understanding of KPIs and bonus impact.
Is the site performing to budget, executing labor and schedule plans effectively, driving sales through strong frontline performance, and demonstrating understanding of KPIs and bonus structure?
Review & Submit
Final comments and submission
Overall Comments & Celebrations
Signatures
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📧 Submission Details
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